With a background of more than 30 years in hospitality and casino gaming centered around customer service, Jim has decided to share his passion with companies that are looking to craft unique and memorable experiences with their guests.   With expertise in program architecture, employee engagement, training, coaching, culture change and process improvement, Jim can assist you in creating a culture of excellent service in your organization.  

Our approach is simple, you should treat each and every customer as your guest -  so as our guests, we work as your partners to create an experience that is custom and unique to your business needs.  From the engagement of our services through the completion of your project, we're with you every step of the way...

Unlike many larger firms, we want to give you the time, attention, and guidance you deserve.  We are a business and management consultant group where you will see results.  Whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we’ll create your plan for success. We didn’t get there alone. And neither will you.